Marsh & McLennan Companies
New York, United States
2 days ago
Job Function


Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 10,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a National AI Product Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 180 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our National AI Product Manager on the Operations team, you'll be responsible for driving the adoption, education, communication, and product management of LenAI, our cutting-edge artificial intelligence platform. As the National AI Champion, you will play a crucial role in promoting the use of LenAI across the organization and ensuring its successful implementation in custom development projects. This is an exciting opportunity to be at the forefront of AI innovation and contribute to the growth and success of our company.

Your responsibilities will include:

• LenAI Adoption: Lead the adoption of LenAI across the organization by identifying potential use cases, conducting training sessions, and providing guidance and support to teams implementing LenAI in their projects.

• Education and Training: Develop and deliver training programs to educate employees on the capabilities and benefits of LenAI. Create educational materials, including documentation, tutorials, and best practices, to facilitate the learning process leveraging MMC assets.

• Communication: Act as a liaison between the MMC team, development team, regional/functional/practice AI Champions and other internal stakeholders, ensuring effective communication and understanding of requirements, use cases, wins, updates, and enhancements. Work with the MarComm team and leadership to roll out change management and communication.

• Product Management: Drive the product roadmap for MMA's AI needs, working closely with the MMC and MMA development teams and the MMA AI Council to prioritize features and enhancements based on customer needs and market trends.

• Advocate for and collaborate with other MMC Operating Companies to pilot similar use cases in development.

• Gather and analyse user feedback to drive continuous improvement of LenAI/Len365. Collaborate with cross-functional teams to gather feedback and address any concerns or issues related to LenAI/Len365.

• Custom Development: Collaborate with clients and internal teams to understand their specific requirements and develop customized solutions using LenAI. Provide technical expertise and guidance throughout the development process to ensure successful implementation and customer satisfaction.

• Industry Awareness: Stay up-to-date with the latest trends and advancements in AI technology and applications. Share knowledge and insights with internal teams and external stakeholders through presentations, workshops, and industry events.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Education: Bachelor's degree. Ongoing participation in AI discussion boards/groups and industry publications. Ongoing education in AI development practices, LLMs, and the MMC development roadmap.

• Experience: Minimum of 5 years of experience in Innovation-related roles, such as product management and innovation deployment. Experience in project management and customer-facing roles is highly desirable.

• Technical Skills: Strong understanding of AI concepts, algorithms, and frameworks. Familiarity with AI development tools and platforms.

• Communication Skills: Excellent verbal, written, and presentation communication skills. Ability to effectively convey complex technical concepts to both technical and non-technical audiences.

• Leadership and Collaboration: Proven ability to lead and influence cross-functional teams. Strong collaboration and interpersonal skills to work effectively with stakeholders at all levels of the organization.

• Problem-Solving: Strong analytical and problem-solving skills. Ability to identify and address challenges in AI implementation and customization.

• Adaptability: Ability to thrive in a fast-paced and dynamic environment.

• Willingness to learn and adapt to new technologies and methodologies.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Remote work
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA, check us out online: or flip through our recruiting brochure:

Follow us on social media to meet our colleagues and see what makes us tick:

The applicable base salary range for this role is $117,500 to $176,300. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other wellbeing programs as well as employee assistance programs.

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.


Job ID: 74279119

Please refer to the company's website or job descriptions to learn more about them.

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